Bilingual Manager (English/Spanish)

TX-El Paso, Plan, organize, direct, manage and control the operational, fiscal, and personnel activities for assigned program(s). Responsible for ensuring that phone, email, and chat responses to customer inquiries are accurate, complete, and timely and that team deliverable are achieved within the required timeframe. Headcount is usually comprised of 10 – 20 FTEs with additional agency staffing during peak p